Frequently Asked Questions

We know that ordering a personalised gift often comes with a few questions. Below, you’ll find helpful information about personalisation, preparation, delivery and your Bebimine order.

How long does personalisation take?

Our personalised products are carefully prepared in our Dubai workshop. Please allow approximately 3–5 business days for embroidery, engraving and other personalisation before your order is dispatched.

During busy periods or for larger orders, preparation may take slightly longer. If you need your order by a particular date, please contact us before ordering so we can let you know what may be possible.

How long does delivery take within the UAE?

Once your order is ready and has been dispatched, delivery within the UAE usually takes approximately two business days.

Preparation and delivery times are separate. Personalised products require approximately 3–5 business days for preparation before dispatch.

How much is delivery within the UAE?

Standard UAE delivery is AED 20. Delivery is free for UAE orders over AED 200.

Do you offer express delivery?

Express delivery may be available within Dubai for AED 35 during the working week.

Please remember that personalised products still require time to be properly embroidered, engraved or prepared. Express delivery speeds up delivery after the order is ready; it does not always mean that a personalised order can be produced on the same day.

If your order is urgent, please contact us before placing it so we can confirm what is possible.

Can I change the name or personalisation details after ordering?

Please contact us immediately if you notice a mistake after placing your order. If personalisation has not yet begun, we will always try to help.

However, once embroidery, engraving or other personalisation has started, changes may no longer be possible. Please carefully check all names, spelling, fonts, colours and other selections before completing your order.

How will the name appear on my product?

The final size and appearance of the name will depend on the product, selected font and length of the name.

Shorter names will generally appear with larger individual letters, while longer names may be made slightly smaller to ensure that the complete name fits beautifully and proportionally on the product. Colours may also appear slightly different depending on screen settings and lighting.

Can personalised products be returned or exchanged?

Personalised products are created especially for you according to the information submitted with your order. For this reason, personalised products cannot be returned or exchanged unless they arrive damaged or there is an error on our part.

Please check all personalisation details carefully before placing your order. If you experience a problem with your order, please contact us with your order number and photographs so our team can assist you.

Can I send the order directly to the gift recipient?

Yes. Simply enter the recipient’s delivery details as the shipping address during checkout.

You can also add a handwritten gift card with your personal message when this option is available. We do not include pricing information inside gift packages.

Is gift wrapping included?

Our curated gift boxes are thoughtfully arranged and beautifully presented, ready for gifting.

For products that are not already sold as part of a gift box, gift packaging may be available as an optional addition. Please select the appropriate gift-box or gift-wrapping option before adding the product to your cart.

If you order several products and would like them arranged in a particular way, please contact us before ordering or leave clear instructions where available.

Will all the items in my order arrive together?

Products prepared and dispatched from our Dubai workshop will normally be shipped together once the complete order is ready.

Items from our Extended Collection are dispatched directly from selected international partners. These products may arrive separately and may have different delivery times and tracking information.

If your order contains both Dubai-dispatched and partner-dispatched products, you may receive more than one parcel.

How do I track my order?

Once your parcel has been dispatched, you will receive tracking information by email.

If your order is sent in more than one parcel, each shipment may have a separate tracking number. Please allow a short time for the tracking information to become active after receiving the dispatch confirmation.

How long do Extended Collection products take to arrive?

Extended Collection products are dispatched directly from selected international partners and generally take approximately 7–14 business days to arrive.

Delivery times are estimates and can occasionally be affected by customs, international transport delays or circumstances outside our control. Extended Collection products may arrive separately from products dispatched from our Dubai workshop.

Do you deliver outside the UAE?

Yes, international delivery is available to selected destinations.

Delivery time and cost depend on the destination, parcel size and selected delivery service. The available delivery options and charges will be shown during checkout after entering the delivery address.

International customers may be responsible for customs duties, taxes or import charges applied by their country.

Do you offer personalisation in Arabic?

At the moment, Arabic embroidery is not available. Unless otherwise stated on the product page, names should be entered using English letters.

Can I place my order through WhatsApp?

All orders must be placed securely through our website. This ensures that your payment, product selections, personalisation details and delivery information are recorded correctly.

Our WhatsApp service is available if you need help choosing a product or have a question before placing your order.

What payment methods do you accept?

We accept secure online payments through PayPal, Apple Pay and major credit and debit cards.

You can also split your purchase into convenient instalment payments with Tabby, subject to Tabby’s approval and terms. All available payment options will be shown during checkout.

Can I include a personal message?

Yes. A handwritten gift card can be added to many orders. Enter your message exactly as you would like it written, and please check the spelling before submitting it.

What happens if an item is out of stock?

Some of our most popular personalised products sell out quickly. Where possible, we may offer a pre-order option or suggest a suitable alternative.

If an unexpected stock issue affects an order you have already placed, our team will contact you as soon as possible to discuss the available options.

How can I contact Bebimine?

You can contact us through the contact form on our website or via WhatsApp. Please include your order number when contacting us about an existing order so we can assist you more quickly.

Our office is closed over the weekend, but we will respond as soon as possible when we return.