Shipping & Delivery

We know how exciting it is to receive a special gift. Below you’ll find everything you need to know about preparation, delivery and tracking for your Bebimine order.

Preparation and delivery times

The total time before your order arrives is made up of:

  1. Preparation time — the time needed to prepare and personalise your order.
  2. Delivery time — the time your parcel spends with the courier after dispatch.

These timeframes are separate. If your order contains several items, it will normally be dispatched once all Dubai-prepared items are ready.

Personalised orders

Personalised products are carefully embroidered, engraved or prepared in our Dubai workshop. Please allow approximately 3–5 business days for personalisation before dispatch.

During busy periods or for larger orders, preparation may take slightly longer. If you need your order by a specific date, please contact us before ordering so we can confirm what may be possible.

UAE delivery

Once your order is ready and has been dispatched, standard delivery within the UAE usually takes approximately 2 business days.

  • Standard UAE delivery: AED 20
  • Free UAE delivery: Orders over AED 200

Delivery times are estimates and may occasionally be affected by courier delays, public holidays, weather or other circumstances outside our direct control.

Dubai express delivery

Express delivery may be available within Dubai for AED 35 during the working week.

Express delivery speeds up the courier delivery after your order is ready. Personalised products still require time to be properly prepared and cannot always be produced on the same day.

If your order is urgent, please contact us before placing it so we can confirm availability and timing.

Extended Collection delivery

Items from our Extended Collection are dispatched directly from selected international partners and generally take approximately 7–14 business days to arrive.

These items may arrive separately from products prepared in our Dubai workshop and may have different tracking information. International transport or customs checks can occasionally affect the estimated delivery time.

Pre-order items

Estimated dispatch information for pre-order products is shown on the individual product page. If your order contains a pre-order item together with other Dubai-dispatched products, the complete order may be held until the pre-order item is available unless otherwise arranged.

Orders arriving in separate parcels

If your order includes both Dubai-dispatched products and Extended Collection items, you may receive more than one parcel. Each shipment may have its own delivery timeframe and tracking number.

Receiving one parcel before another does not necessarily mean an item is missing.

Tracking your order

Once your parcel has been handed to the courier, tracking information will be sent by email. Please allow a short time for the tracking link to become active after receiving your dispatch confirmation.

The courier may contact you using the telephone number provided at checkout to arrange delivery. Please make sure your email address, phone number and delivery address are correct when placing your order.

Delivery issues

If your tracking has not updated, your parcel is delayed or you believe an item is missing, please contact us with your order number. Our team will help you check the shipment and liaise with the delivery partner where appropriate.

Bebimine cannot guarantee an exact delivery date once a parcel is with the courier, but we will always do our best to assist if a problem occurs.

Incorrect or incomplete addresses

Customers are responsible for providing a complete and accurate delivery address and contact number. Additional courier charges may apply if a parcel must be redirected or delivered again because the submitted information was incorrect or the recipient could not be reached.

International delivery

International delivery is available to selected destinations. Available services, estimated times and delivery charges will be shown at checkout after you enter the delivery address.

International customers are responsible for any customs duties, taxes or import charges applied by the destination country. Customs processing may occasionally extend the delivery timeframe.

Need help?

If you have a delivery question before ordering, or need help with an existing shipment, please contact us through our website or WhatsApp. For an existing order, please include your order number so we can assist you more quickly.

Our office is closed over the weekend, and messages will be answered as soon as possible when our team returns.