Return and refund policy

This policy explains our voluntary return process. It does not limit any statutory consumer rights that apply to your purchase.

Faulty, damaged, or incorrect items

Please contact us as soon as reasonably possible if an item arrives faulty, damaged, or different from what you ordered. Include your order number and photos if available. We will review the issue and provide the remedy required by applicable consumer law. Reporting after 24 hours, using or opening an item, or not having its original packaging will not by itself remove any statutory rights you may have. If a return is required, we will tell you how to proceed and will not charge return shipping where applicable law requires us to cover it.

Change-of-mind returns

Non-personalised items may be returned within 10 days of delivery if unused and unworn, with original tags attached. Customers are responsible for return shipping for these returns. Personalised or customised items cannot be returned for a change of mind. These conditions do not limit your rights if an item is faulty, damaged, or incorrect.

Delivery issues

Please check your delivery details when placing an order. If delivery fails because details were entered incorrectly, contact us so we can review the shipment and available options. Any refund or remedy will be handled in accordance with applicable law.

Refunds

Approved refunds will be issued to the original payment method. We will initiate the refund within 10–15 days after approval. Your payment provider or bank may take additional time to post it.

If you have not received an approved refund, please check with your payment provider or bank first. If it is still missing, contact us at info@bebimine.com.

Last updated: 11 November 2026